The Health Insurance Counseling & Advocacy Program (HICAP) needs Volunteer Counselors
Watch our Volunteers share their inspiring stories in becoming HICAP Counselors.
HICAP provides mentorship and a offers a fun environment to learn new skills.
Medicare has always been confusing. This is your opportunity to receive extensive training to learn Medicare and become a HICAP Volunteer Counselor.
Learn why helping others is so important. HICAP provides unbiased Medicare counseling to community members and offers a rewarding volunteer experience.
Making an Impact
There are 800,000 older adults who qualify for Medicare services locally. Imagine changing one of their lives because of the counseling you have provided them.
Helping Change Lives
Our Health Insurance Counseling & Advocacy Program provides unbiased Medicare information to community members.
Become a Volunteer Today
We need HICAP Counselors who are bilingual in English, Spanish, Vietnamese, Korean and Farsi.
Counselors provide assistance with understanding Medicare benefits and plan options and long-term services and support; help with filing appeals when claims not paid; and how to identify Medicare fraud and abuse.
HICAP Volunteer Counselors receive extensive initial training to learn Medicare. Afterwards, prospective Counselors undergo an internship, with mentoring by Senior Counselors, prior to taking the state registration test. Those completing the training program will be registered with the California Department of Aging.
This project was supported, in whole or in part, by grant number(s) 1801CAMISH, 1801CAMIAA, 1801 CAMIDR, from the U.S. Administration for Community Living, Department of Health and Human Services, Washington, D.C. 20201. Grantees undertaking projects with government sponsorship are encouraged to express freely their findings and conclusions. Points of view or opinions do not, therefore, necessarily represent official ACL policy.
This project is funded in part through a grant from the California Department of Aging, as administered by the Office on Aging.