Inside the Role of a Long-Term Care Ombudsman
What Does a Long-Term Care Ombudsman Do?
A Long-Term Care Ombudsman is a trained volunteer advocate who protects the rights, dignity, and quality of life of residents in nursing homes and assisted living communities. Ombudsmen listen to concerns, explain resident rights, and help resolve issues to ensure better care.
A Natural Next Step in Senior Advocacy
After a career in geriatric care, Gail Reisman wanted to stay engaged and continue helping older adults. Following her service on the Council on Aging Board, she became a certified Long-Term Care Ombudsman.
“The job itself is most gratifying,” she says. “There is something new all the time.”
Supporting Residents While Respecting Their Choices
Ombudsmen empower residents to make informed decisions about their care. Gail emphasizes that her role is to guide—not decide.
“I advise them on what I believe is the best course of action,” she explains. “But what they choose is always up to them.”
By helping residents understand their rights, ombudsmen strengthen confidence and self-advocacy.
Training, Guidance, and Ongoing Support
Even experienced professionals encounter new challenges in long-term care advocacy. That’s why ombudsman programs provide continuous training and expert support.
“The staff’s depth of expertise is incredible,” Gail says. “No volunteer is left trying to figure things out alone.”
Tips for Choosing a Long-Term Care Facility
Families searching for quality long-term care should look beyond first impressions.
“It may look like a cruise ship on your tour,” Gail notes, “but you need to look under the surface.”
Key tips include:
- Visit more than once
- Review licensing reports and complaint history
- Read admission agreements carefully
- Plan for future care needs
Become a Volunteer LTC Ombudsman
LTC Ombudsman volunteers play a critical role in improving long-term care for older adults. The program offers strong support, meaningful work, and a sense of community.
“The camaraderie is lovely,” Gail says. “Volunteers are kind, caring, and committed.”
Ready to make a difference? Learn more about becoming a volunteer ombudsman at https://coasc.org/helpingothers